1) Order Confirmation: Orders are confirmed after we chat and verify availability, delivery time, and final price.

2) Custom Items: Customized products (name banner, themed setups) may require advance notice and confirmation.

3) Delivery: Delivery fee depends on location. Delivery time may vary due to traffic/weather/availability.

4) Return/Refund: For perishable/handmade/custom items, returns may not be possible after delivery. Any issue should be reported immediately after receiving the order.

5) Communication: Please provide correct phone number and address details to ensure smooth delivery.

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